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If your questions aren’t answered on this page please don’t hesitate to contact the Customer Service team via our contact form
Please choose an option
If you would like to send the parcel to an alternative address, then please fill in address details at the order stage. Please note: Once an order has been processed the delivery address for that order cannot be changed.
We are currently unable to deliver items to international addresses
If you have any problem with a delivery or require the tracking information please contact us via our contact form we are available from 8am-8pm Monday to Friday.
When you place an order, we will inform you which delivery services are available. Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside of this timescale. We cannot accept any liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
Some remote areas may not be covered by some or all of these services and we may not be able to arrange delivery of some items to such addresses. Please note that we do not deliver to BFPO and PO Box addresses.
All items are subject to stock availability. If we cannot supply goods within our specified time-scale we will continue to deliver and inform you of any delay. In requesting delivery of a product, you will be agreeing that the delivery company has the right to go onto the property and, if no one is available to receive delivery, to leave the goods in any unlocked location at the delivery address. They will endeavor to ensure that any such location is dry and out of general sight.
If you have any queries please contact Customer Service via our contact form.
We offer a 100% guarantee. If you are in any way dissatisfied with the goods you ordered for any reason, we will give you a full refund, provided you return them to us unused with the original labels and packaging, including proof of purchase within 28 days. (*unfortunately for health and hygiene reasons we do not offer a refund on for swimwear products unless the hygiene strips and tags are in place. We also do not offer a return or refund for face masks due to hygiene reasons )
Note: Unfortunately we can only accept returns of products purchased via the website. If you have purchased goods through one of our stockists or dealers, please arrange your return with them directly.
How long will it take for your refund to be processed?
We do process returns as soon as they arrive but this can take up to 14 days. The customer services team will e-mail or write to you to confirm once the return refund has been processed for you.
When will you receive your refund?
You'll receive an email to confirm when we have received the item at the warehouse, after which your refund will appear in your account within 2 days. This shouldn't take longer than 14 days from the day that you returned the item back to us.
If you have any questions, click here to send us your query at any time.
It’s been 14 days and you’ve still not received your refund
If it’s been 14 days and you’ve still not received your refund, please contact us.
Customers can return faulty goods for a full and complete refund. We will arrange this return. If you return via another provider Regatta will not be responsible for mis-use of the returns procedure when returning goods (faulty or otherwise) back to us. The refunded cost of returning goods to us can only be guaranteeed when agreed with our Customer Services in advance. If your item is faulty please contact the Customer Service team via our contact form, they are available from 8.00am-8.00pm Monday to Friday, and will try to resolve the problem as quickly as possible.
If you are in the European Union and you cancel your order within fourteen days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations.
You need to notify us within the 14 day cancellation period via written communication to comply. The item then must be returned within 14 days from this notification. Please use this link if you wish and fill in relevant details - https://www.regatta.com/ie/cancellation-form
If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have 28 days to return your goods and receive a refund for the cost of the goods).
Drop the parcel off at a nearby Parcel Connect office at your convenience.
Process of return
- 1. Fill out the returns section on the front of your delivery note
- 2. Package your parcel securely with the delivery note inside, making sure that you've removed the original address label
- 3. Click the link below to visit our return service and generate your returns label. If your order was placed from June 2020- 31st December 2020 you will need to enter the full customer order reference which is 16 digits long and is at the top of your packing slip. If you cannot locate this the customer service team will be happy to help.If placed from the 1st of January 2021 you just need the web order reference shown on the packing note and also your order confirmation.
- 4. Drop off your parcel at a nearby Parcel Connect location.
*Please note - the maximum parcel dimensions for the ParcelConnect service are 40cm Length x 40cm width x 60cm height. Larger items can be returned via AnPost or an alternative courier.