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Returns Information

We offer a 100% guarantee. If you are in any way dissatisfied with the goods you ordered for any reason, we will give you a full refund, provided you return them to us unused with the original labels and packaging, including proof of purchase within 30 days. (*unfortunately for health and hygiene reasons we do not offer a refund on for swimwear products unless the hygiene strips and tags are in place. We also do not offer a return or refund for face masks due to hygiene reasons )

Note: Unfortunately we can only accept returns of products purchased via the website. If you have purchased through another retailer, please arrange your return with them directly.

Started your Christmas Shopping? Any unwanted Christmas gifts ordered between the 18th of October and the 11th of December can be returned up until the 10th of January. Our standard 30 day return policy applies for any gifts purchased from the 11th of December.

Arrange your return here

Arrange collection from your home or drop the parcel off at a nearby myhermes location.

Process of return

  1. 1. Fill out the returns section on the front of your delivery note
  2. 2. Package your parcel securely with the delivery note inside, making sure that you've removed the original address label
  3. 3. Arrange collection from your home or drop off your parcel at a nearby myHermes location.

Click here to pay for your return

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Faulty items

If you have a faulty item, please contact us, so we can guarantee your full refund and arrange a free of charge return.

When will I be refunded?

When will I receive my refund?

You will receive your refund within 14 days of the returned item being collected by the courier. We will email you once your refund has been processed.

14 days have passed and I’ve still not received my refund

If you have not received your refund after 14 days of returning your item, please contact us

Refund of original postage and packaging when cancelling an order

If you are in the European Union and you cancel your order within fourteen days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations.

You need to notify us within the 14 day cancellation period via written communication to comply. The item then must be returned within 14 days from this notification. Please use this link if you wish and fill in relevant details -

If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have 28 days to return your goods and receive a refund for the cost of the goods).