Refund Status
You will receive your refund within 14 days of the returned item being collected by the courier. If you have posted the item back to us, you will be refunded within 14 days of the parcel being received back at our warehouse.
We will email you once your refund has been processed. If you have not received your refund after 14 days of returning your item, please contact us using the button below.
We will email you once your refund has been processed. If you have not received your refund after 14 days of returning your item, please contact us using the button below.
Return FAQs
You can arrange a convenient Parcel Connect return, completely free of charge! Please click here and follow the instructions.
If your item was discounted using a promo code, you will be refunded the price paid after discount for that specific product.
During busy periods certain items might sell out before our systems have caught up. If this has happened, we will notify you of any cancellations within 3 working days of placing your order.
For orders paid for with a credit/debit card, your card will not be charged for the cancelled item and any pending funds released within 10 working days.
If paying by PayPal, a refund will be processed for the cancelled item within 48 hours.
For Klarna payments, your Klarna account will be adjusted to reflect the cancelled item within 5 working days.
For orders paid for with a credit/debit card, your card will not be charged for the cancelled item and any pending funds released within 10 working days.
If paying by PayPal, a refund will be processed for the cancelled item within 48 hours.
For Klarna payments, your Klarna account will be adjusted to reflect the cancelled item within 5 working days.