Help Centre

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2. Contact Us

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Call Us E-Mail Us Live Chat Write To Us

2. Delivery Information

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Delivery Options Delivery Information Delivery Restrictions Click & Collect with Collect+

2. Returns Information

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Returns to Warehouse Returns to a My Hermes Location

2. Payment Information

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Payment Details

Call Us

0161 866 0486

Our customer service team are available to take your call Monday to Friday 8:00am - 8:00pm and are also here to help Saturday and Sunday 10:00am - 4:00pm. *please note we do occasionally record our calls for training purposes only.

We would always hope that you’re pleased with any purchase you’ve made from Regatta. However, if there is something you are not happy with please get in touch with the team in Regatta customer service so that awe can try to help you.

Please contact us straight away

In the first instance please call or email with any problem you may have as soon as possible. The team will always try to sort out any issue for you via email or telephone and will try to reach a happy conclusion.

Phone: 0161 866 0486. Our customer service team are available to take your call Monday to Friday 8:00am - 8:00pm and are also here to help Saturday and Sunday 10:00am - 4:00pm. *please note we do occasionally record our calls for training purposes only.

Email: Please complete our online form to send an email to our customer service team.

Write to us: Regatta Ltd, Basecamp, Mercury Way, Urmston Manchester, M41 7RR.

Escalating the complaint

If after contacting us you feel we still haven't resolved your complaint satisfactorily, please email or write to our Head of Customer Service:

headofcustomerservices@regatta.com

Head of Customer Service
Regatta Ltd
Basecamp, Mercury way
Urmston
Manchester M41 7RR

If after following our internal complaints procedure you still feel that we have not satisfactorily resolved your complaint, then you can access the Online Dispute Resolution platform by following this link

E-Mail Us

Please use the online form to contact our customer service team.

Write To Us

Customer Services, Regatta Limited, Basecamp, Mercury Way, Urmston, Manchester, M41 7RR

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UK DELIVERY

Delivery Options Delivery Speed Prices
Free Standard UK Delivery Within 3-5 working days FREE on Orders of £55 and over
Standard Delivery Within 3-5 working days £3.95

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DELIVERY INFORMATION

If your questions aren't answered in this section please don't hesitate to contact the Customer Service team on 0161 866 0486 or email customerservices@regatta.com

STANDARD DELIVERY

This service is a fully tracked delivery service, please note this is not a signed for service.. Upon dispatch you will be sent an e-mail containing your tracking number and the website link and you will be able to view the status of your parcel. We also offer an SMS text service to keep track of your delivery via your mobile please just enter your mobile number in the billing address section at checkout.

DELIVERY TO AN ALTERNATIVE ADDRESS:

If you would like to send the parcel to an alternative address, then please fill in address details at the order stage. Please note: Once an order has been processed the delivery address for that order cannot be changed.

INTERNATIONAL DELIVERY:

We are currently unable to deliver items to international addresses

DELIVERY TO IRELAND & CHANNEL ISLANDS:

Tracked standard delivery is just £8.50 and we aim to deliver within 5 working days.

DELIVERY PROBLEMS

If you have any problem with a delivery or require the tracking information please send us an e-mail at: customerservices@regatta.com. Alternatively you can call the customer service team who are always happy to help on 0161 866 0486 we are available from 8am-8pm Monday to Friday. Saturday and Sunday 10am to 4pm

DELIVERY TO IRELAND & CHANNEL ISLANDS:

Tracked standard delivery is just £8.50 and we aim to deliver within 5 working days.

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A FUSS-FREE WAY TO RECEIVE YOUR ORDER

Not going to be home? From newsagents to petrol stations and - even train stations, Collect+ has over 5,000 safe and secure delivery locations for your parcels. To find your nearest one, simply visit www.collectplus.co.uk and enter your postcode. Most Collect+ locations are open late seven days a week so you can pick up your delivery at a time and place that suits you.

EASY TO CHOOSE

  • 1. At checkout select Collect+ as your delivery option and choose your nearest shop or pick-up location.
  • 2. When your parcel arrives at your chosen Collect+ location, you'll receive an email or text to say that it's ready for collection. Your message will contain a barcode, please bring this code along with some ID to collect your parcel.
  • 3. Collect your parcel when it's convenient to. You'll receive reminder messages but if you don't collect it after 10 days, it will be returned to Regatta

FAQ'S

How much will a Collect+ delivery cost?

Collect+ costs £3.95 on all orders.

How long will it take for my parcel to arrive?

A Collect+ delivery will arrive in your chosen store in 2 working day. So if you place your order Monday to Friday before 3.30pm it will be delivered 2 days later to the store of your choice. Note that if ordered Saturday or Sunday it will not be delivered till the following Wednesday. You will receive confirmation from collect+ via email and or SMS once your parcel is available for collection. This will include your unique collection code. So it is important at checkout to enter a valid telephone number or email address.

Can you advise a time that it will arrive?

Unfortunately a specific time of arrival cannot be given. You will receive an update when it is available to collect.

Are there any locations you cannot deliver to a collect+ store?

Please find detailed below the areas that currently collect + is unable to deliver to Republic of Ireland , Isle of Man Shetland, Orkney, Scilly Isles and BFPO locations. To find your nearest store, simply visit www.collectplus.co.uk and enter your postcode.

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DELIVERY RESTRICTIONS

When you place an order, we will inform you which delivery services are available. Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside of this timescale. We cannot accept any liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries. Some postal addresses in Northern Ireland, some off-shore islands and remote areas of Great Britain may not be covered by some or all of these services and we may not be able to arrange delivery of some items to such addresses. If you have any queries please contact Customer Service on 0161 866 0486. All items are subject to stock availability. If we cannot supply goods within our specified time-scale we will continue to deliver and inform you of any delay. In requesting delivery of a product, you will be agreeing that the delivery company has the right to go onto the property and, if no one is available to receive delivery, to leave the goods in any unlocked location at the delivery address. They will endeavour to ensure that any such location is dry and out of general sight. Please note that we do not deliver to BFPO and PO Box addresses.

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Extended Christmas returns policy

Our extended Christmas returns policy is valid from 10th November 2017. This means that you can now return online purchases up until 13th January 2018.

RETURNS TO WAREHOUSE

At Regatta we offer a 100% guarantee. If you are in any way dissatisfied with the goods you have ordered for any reason, we will give you a full refund, provided that you return them to us unused with original labels and packaging, including proof of purchase within 14 days.

WHEN WILL I BE REFUNDED?

You'll receive an email to confirm when we have received the item at the warehouse, after which your refund will appear in your account within 2 days. This shouldn't take longer than 14 days from the day that you returned the item back to us. Note: Unfortunately we can only accept returns of products purchased via the website. If you have purchased goods through one of our stockists or dealers, please arrange your return with them directly.

TO RETURN ITEMS:

A returns form is included in your parcel. This slip is your proof of purchase. Please complete the returns form and enclose it with the goods you are returning to: Regatta Ltd,
Pioneer Point,
Poole Hall Road,
Ellesmere Port,
CH66 1ST
Please note, when sending a return, the parcel and postage cost are your responsibility. Therefore we recommend that you request a proof of posting certificate available from your local Post Office free of charge.

FAULTY ITEMS

Customers can return faulty goods for a full and complete refund. We will arrange this return. If you return via another provider Regatta will not be responsible for mis-use of the returns procedure when returning goods (faulty or otherwise) back to us. The refunded cost of returning goods to us can only be guaranteeed when agreed with our Customer Services in advance. If your item is faulty please call the Customer Service team on 0161 866 0486, they are available from 8.00am-8.00pm Monday to Friday, and will try to resolve the problem as quickly as possible.

WILL I GET BACK THE ORIGINAL POSTAGE AND PACKING CHARGES THAT I PAID IF I CANCEL MY ORDER?

If you are in the European Union and you cancel your order within fourteen days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. You need to notify us within the 14 day cancellation period via written communication to comply. The item then must be returned within 14 days from this notification. Please use this link if you wish and fill in relevant details - http://www.regatta.com/cancellation-form If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have 28 days to return your goods and receive a refund for the cost of the goods).

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Returns to a My Hermes Location

ARRANGE COLLECTION FROM YOUR HOME OR DROP THE PARCEL OFF AT A NEARBY MYHERMES LOCATION.

EASY TO CHOOSE

TRACK YOUR RETURN

Track your item here Find your local hermes parcel shop location.

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Regatta Payment Methods PayPal Logo

We accept: Visa, or MasterCard. We are sorry that we are unable to accept American Express card payments. For payments by debit or credit cards we only debit your card once your order has been despatched.If you are using Paypal as a payment method, payment is taken upon order, if for any reason we are unable to despatch your goods we will refund you direct to your Paypal Account and advise via email that this has been processed.

We try our level best to send orders out in one delivery, if your order is sent in two deliveries, don't worry you will not be charged for the additional delivery. However, your card statement may show you order value split into separate charges corresponding to each despatch.

We unfortunately are not able to accept e cheque payments in paypal, if they are submitted we will cancel the order and email via paypal to confirm not accepted.

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