If your questions aren’t answered on this page please don’t hesitate to contact the Customer Service team via our contact form
Please choose an option
If you would like to send the parcel to an alternative address, then please fill in address details at the order stage. Please note: Once an order has been processed the delivery address for that order cannot be changed.
|Belgium||7 - 10 working days||€6.95|
|Bulgaria||7 - 10 working days||€9.95|
|Croatia||7 - 10 working days||€9.95|
|Estonia||7 - 10 working days||€9.95|
|Hungary||7 - 10 working days||€6.95|
|Italy||7 - 10 working days||€9.95|
|Latvia||7 - 10 working days||€9.95|
|Lithuania||7 - 10 working days||€9.95|
|Luxembourg||7 - 10 working days||€6.95|
|Netherlands||7 - 10 working days||€6.95|
|Portugal||7 - 10 working days||€9.95|
|Spain||7 - 10 working days||€9.95|
If you have any problem with a delivery or require the tracking information please contact us via our contact form we are available from 8am-8pm Monday to Friday.
When you place an order, we will inform you which delivery services are available. Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside of this timescale. We cannot accept any liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
If you have any queries please contact Customer Service via our contact form. All items are subject to stock availability. If we cannot supply goods within our specified time-scale we will continue to deliver and inform you of any delay. In requesting delivery of a product, you will be agreeing that the delivery company has the right to go onto the property and, if no one is available to receive delivery, to leave the goods in any unlocked location at the delivery address They will endeavor to ensure that any such location is dry and out of general sight. Please note that we do not deliver to BFPO and PO Box addresses. * Unfortunately we are unable to deliver orders to Germany, Poland, UK, Ireland and Slovakia.
Belgium, Bulgaria, Croatia, Estonia, France, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Spain will take 7 - 10 working days at the cost of €9.95 or FREE on orders of €100 and over.
At Regatta we offer a 100% guarantee. If you are in any way dissatisfied with the goods you have ordered for any reason, we will give you a full refund, provided that you return them to us unused with original labels and packaging, including proof of purchase within 30 days.
Note: Unfortunately we can only accept returns of products purchased via the website. If you have purchased goods through one of our stockists or dealers, please arrange your return with them directly.
You'll receive an email to confirm when we have received the item at the warehouse. This shouldn't take longer than 28 days from the day that you returned the item back to us. Note: Unfortunately we can only accept returns of products purchased via the website. If you have purchased goods through one of our stockists or dealers, please arrange your return with them directly.
A returns form is included in your parcel. This slip is your proof of purchase. Please complete the returns form and enclose it with the goods you are returning to:
- Regatta Ltd,
- Poznan WHS Ekol,
- Ul Skladowa 4,
- 62 - 023 Koniko
Please note if you are using your own carrier of choice to return to our location we strongly recommend you obtain proof of purchase as parcel and cost of return postage are your own responsibility if the carrier does not deliver the goods to our location. Due to the new location and restrictions in place due the coronavirus pandemic refunds can take up to 28 days to process at this time. We do send notifications to your inbox once the refund has been processed which we do aim to complete within this advised time frame.
Customers can return faulty goods for a full and complete refund. We will arrange this return. If you return via another provider Regatta will not be responsible for mis-use of the returns procedure when returning goods (faulty or otherwise) back to us. The refunded cost of returning goods to us can only be guaranteeed when agreed with our Customer Services in advance. If your item is faulty please contact the Customer Service team via our contact form, they are available from 8.00am - 8.00pm Monday to Friday, and will try to resolve the problem as quickly as possible.
If you are in the European Union and you cancel your order within fourteen days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations.
You need to notify us within the 14 day cancellation period via written communication to comply. The item then must be returned within 14 days from this notification. Please use this link if you wish and fill in relevant details - http://www.regatta.com/row/cancellation-form
Alternatively you can also use our return service portal to create a label by selecting your country location, the cost will then be advised:Please note, when sending a return, the parcel and postage costs are your responsibility. Therefore we recommend that you request a proof of posting certificate.
Process of return
- 1. Fill out the returns section on the front of your delivery note
- 2. Package your parcel securely with the delivery note inside, making sure that you've removed the original address label
- 3. Drop off your parcel at a nearby Parcel Connect location.