Customer Services
Shipping Information
If your questions aren’t answered on this page please don’t hesitate to contact the Customer Service team via our contact form or email us at customerservices@regatta.com
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More Information
Covid 19 Update
As Coronavirus (COVID-19) continues to spread, we’ve been diligently monitoring the situation and assessing ways to protect our staff and the local community. As always, your health and safety remains our top priority and we thank you for your patience.
You can still shop online, just visit us at www.regatta.com/us/
Bought something in store and wish to return it?
We have extended our in-store returns policy, you will now have 90 days to return your in-store order.
Shipping Restrictions
When you place an order, we will inform you which shipping services are available. Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee shipping on that day or accept liability for deliveries made outside of this timescale. We cannot accept any liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries. If you have any queries please contact Customer Service via our contact form. All items are subject to stock availability. If we cannot supply goods within our specified time-scale we will continue to deliver and inform you of any delay. In requesting shipping of a product, you will be agreeing that the shipping company has the right to go onto the property and, if no one is available to receive shipping, to leave the goods in any unlocked location at the shipping address. Please note that we cannot ship to PO Box addresses at this time.
Returns Information
We offer a 100% guarantee. If you are in any way dissatisfied with the goods you ordered for any reason, we will give you a full refund, provided you return them to us unused with the original labels and packaging, including proof of purchase within 28 days. (*unfortunately for health and hygiene reasons we do not offer a refund on for swimwear products unless the hygiene strips and tags are in place)
Note: Unfortunately we can only accept returns of products purchased via the website. If you have purchased goods through one of our dealers, please arrange your return with them directly.
Extended Holiday Returns
For the 2020 Holiday season we are extending our return policy so you can give gifts with ease. All orders placed from November 15th, 2020 - December 10th, 2020 are eligible to be returned to us no later than January 15th, 2021.
When will I be refunded
You'll receive an email to confirm when we have received the item at the warehouse. This shouldn't take longer than 28 days from the day that you returned the item back to us. Note: Unfortunately we can only accept returns of products purchased via the website. If you have purchased goods through one of our dealers, please arrange your return with them directly.
Faulty Items
Customers can return faulty goods for a full and complete refund. We will arrange this return. If you return via another provider Regatta will not be responsible for mis-use of the returns procedure when returning goods (faulty or otherwise) back to us. The refunded cost of returning goods to us can only be guaranteeed when agreed with our Customer Services in advance. If your item is faulty please contact the Customer Service team via our contact form, they are available from 8.00am-8.00pm Monday to Friday, and will try to resolve the problem as quickly as possible.
Start My Return
Arrange collection from via the ReBound Portal
Process of return
- 1. Fill out the returns section on the front of your shipping note
- 2. Package your parcel securely with the shipping note inside, making sure that you've removed the original address label
- 3. Arrange collection from the ReBound Portal.