Frequently Asked Questions
How can we help?
From Regatta US Sizing to Sustainability, we have answered our most frequently asked questions below. Click on a category to learn more.
If you still can't find an answer to your question, please drop us an email at firstname.lastname@example.org.
What kind of clothing is Regatta?
Regatta Great Outdoors is a British Heritage brand that has been crafting family adventure gear for generations. From $10 fleece to waterproofs and wellie rain boots, Regatta Great Outdoors is where backyard adventure meets British heritage
style, with something for every member of the family.
Is Regatta good quality?
Regatta Great Outdoors is a good quality British heritage brand that has been outfitting families for all adventures since 1981.
What is a British heritage brand?
A British Heritage brand is a company that has been around for decades and taps into British history and culture for differentiated styling and technology. Regatta is a British Heritage adventure brand, bringing timeless style to epic and
How can I get 10% OFF my first Regatta order?
Sign up for our emails to receive a code for 10% off your first order and to learn about our newest arrivals and upcoming sales first.
Sign up here
Where is Regatta Based?
Regatta Great Outdoors is based in Manchester, United Kingdom with a U.S. headquarters near the New Hampshire seacoast.
Who makes Regatta clothing?
Regatta outdoor clothing is made with sustainability and responsibility at its core. Regatta clothing has been a member of the Ethical Trade Initiative (ETI) and is proud to have transparency into our product development and sourcing. The
ETI follows the International Labor Organization (ILO) standards for supply chain, factory needs, ethical trading/sourcing, fair wages, environmental impact, and more. You can learn more about how and where Regatta products are ethically made
Where is Regatta clothing designed?
Regatta clothing is designed in the United Kingdom and ethically sourced in 9 countries following the Ethical Trade Initiative standards for responsible sourcing. Regatta outdoor clothing is made in Pakistan, India, Bangladesh, Burma, China,
Taiwan, Hong Kong, Cambodia, and Vietnam. Learn more about the Regatta impact here.
How are Regatta, Craghoppers and Dare 2B related?
Is dare 2b owned by Regatta?
The Regatta Group is a family of British outdoor brands. Regatta owns Regatta Great Outdoors, Craghoppers, Dare 2B and Hawkshead Brands. Dare 2B is the ski and sportswear brand in that family and is sold at Regatta.com/us/ with a US-based
website launching by 2022.
Are there Regatta Stores that I can visit?
Regatta Great Outdoors is extremely excited to be growing the brand footprint in the U.S. Currently there are 4 stores in the US in New England. In 2021 we will be adding 5 new Regatta stores in Massachusetts, Pennsylvania, New Jersey, and
more! You can visit and learn more about our Regatta and Craghoppers stores here
- Regatta Great Outdoors @ Settlers Green (North Conway, NH)
- Regatta Great Outdoors @ Niagara Falls (Niagara, NY)
- Craghoppers @ Settlers Green (North Conway, NH)
- Craghoppers @ Merrimack Premium Outlets (Merrimack, NH)
What are some of Regatta’s best-selling products?
Our $10 fleece options for the whole family are our top sellers. Shop the Thompson and Sweetheart here.
The Kids’ Hot Shot II is our best selling kids’ fleece for $8. Shop all colors here.
Other best sellers include our Kizmit. for women and Wellington boots for men and women.
What is the Kimberley Walsh relationship?
Kimberley Walsh is an English singer, model, television presenter, actress and dancer
The Kimberley Walsh Collection responds to the growing trend of stylish yet functional outerwear while incorporating luxe fabrics including our waterproof technology. Products are sponsored and curated by Kimberley.
Sustainability & Responsible Sourcing
Is Regatta sustainably made?
Regatta clothing is sustainably made and responsibly sourced, and we are proud to be active members of the Ethical Trade Initiative (ETI) since 2012. This means that we ensure all Regatta clothing, factories, and workers are covered by the
ETI Base Code set by the International Labor Organization.
Overarching to everything we do is our Honesty Project, which ensures ethical sourcing and sound business practices are always at the forefront of our approach.
To learn more about our global reach and our commitment to prevent modern slavery of all forms in our business and supply chain please click here.
What is the Regatta Honestly Project?
The Honesty Project is our Ethical and Environmental program which focuses us on creating fantastic products, thoughtfully engineered for the great outdoors, whilst ensuring those involved are treated fairly in good working conditions.
We believe deeply that Honesty, Courtesy and Respect are critical in all the decisions we make wherever that may be - with customers, colleagues and the workers in our factories. We are committed to be honest and transparent in everything
that we do, every step of the way.
To learn more click here.
Do I need to order my US size or my UK size listed on the size chart?
Sizes have been converted to the US size on all products on site. The UK size chart is for reference only.
Please note when you receive your products, both the US and UK sizing will be listed on the tags.
Are all Regatta jackets waterproof?
We carry a large range of jackets but not all are created with waterproof fabrications. Please refer to the details on each product page to learn more.
You can shop waterproof jackets for the whole family here.
How do I take care of my waterproof jacket?
Always follow the care symbols on the inner label when washing your jacket.
For more information click here.
Are Regatta jackets warm?
Many of our jackets have been created with our Thermo-Guard insulation, making them extra warm and insulated. Please note the “Details” box on the product description page will denote Thermo-Guard if applicable.
Whether you are looking for protection in very low temperatures or gear for more active cold weather exploring, our winter coats for men and women provide the best insulation technology whatever the outdoor adventure. Shop our jackets click here.
Is Regatta big or small fitting?
As Regatta Great Outdoors makes adventure clothing designed in the U.K., fits tend to run a little smaller and slimmer than other US-based adventure brands. Please use the size chart to
determine your size. You can always reach out to Customer Service with specific product questions.
When ordering online select your US size.
Does Regatta make plus size adventure clothing?
The outdoors is for every body. Here at Regatta we stock stylish outdoor and adventure plus size jackets and clothing for every season. We currently carry women’s plus sizes up to size 22. Currently for men we carry up to 5XL.
Please check back often as we are always adding new styles and additional sizes.
What are Wellies?
Wellies is short for Wellington. Wellington boots are waterproof rubber boots, also known to Americans as rain boots.
Shop our Wellington collection here.
Does Regatta make heated jackets?
Our current range does not include heated jackets at this time but please check back frequently as we are always bringing in new styles!
Is Dare 2B good ski gear?
Our ski wear is designed to last through the wear and tear on the slopes. Our jackets are equipped with multiple pockets, a headphone port, a detachable snow skirt and even a mesh stow pocket to hold your ski pass.
For more information on our technologies click here.
Do I need to set up an account with you?
No. Creating an account is not necessary to make a purchase but it is a great way to track your orders.
I've forgotten my password
Click on Forgot your Password under the password box at the sign in page. You will be prompted to enter your email address and a link to reset your password will be
Placing an Order
What payment methods do you accept?
We accept Visa, Mastercard and Paypal at this time.
How do I redeem a discount or special offer?
Discount codes must be entered at the basket page for the discount to be applied. Codes cannot be used in conjunction with any other offer. Discounts may exclude sale items when stated. Cannot be used with express PayPal checkout.
Why isn’t my promo code working?
The code may be expired and no longer valid. Only one code may be used per transaction.
Delivery & Exchanges
Where is Craghoppers shipping from?
Can I track my order?
Once an order is placed you will receive a Despatched email with your order number and a tracking number
You may also check your order status and tracking when you sign into your account.
Can I ship to a PO Box?
Unfortunately at this time we are unable to ship to P.O. boxes. If you have questions regarding this limitation please contact customer service at email@example.com.
What can I return?
We accept returns on all purchases made on our website or by telephone. If you are in any way dissatisfied with the goods you ordered for any reason, we will give you a full refund, provided you return them to us unused with the original
labels and packaging, including proof of purchase within 28 days.
Where can I return?
You can use our online portal to start your return by clicking here.
Please note at this time we can only accept returns of products purchased via the website. If you have purchased goods through one of our stores, please arrange your return with them directly. We also cannot accept online returns in stores
at this time.
Are returns free?
We offer a flat rate of $5 for returns.
You can start your return on our portal by clicking here.
How do I return a faulty item?
If you are returning a faulty item, please contact us before returning the product so that we can arrange for delivery costs to be refunded.
If you do not contact us prior to returning, unfortunately we will not be able to refund the delivery costs.
Can I exchange my order?
Unfortunately at this time we are unable to process direct exchanges. If you need a different size or color, you will need to return the item back to us for a refund and then place a new order.
How long will my refund take?
It can take up to 14 days, from us receiving your return, to process your return (although it is usually sooner).
Our customer service team will email you to confirm that your return refund has been processed successfully.
What are you doing to prevent the spread of Coronavirus (COVID-19)?
The health and well-being of our employees and our customers remain our top priority during these challenging times. We are complying with state and local mandates to protect everyone in our stores and our warehouse, which include, strict
hygiene and social distancing measures
Are online orders and deliveries affected?
Our USA warehouse is open Monday through Friday and continues to ship orders within 7-9 business days from the receipt of order.
As soon as your order leaves our warehouse, you will receive an email with the tracking number so you can check on the delivery status and receive updates on any delays.