RETURNS TO WAREHOUSEAt Regatta we offer a 100% guarantee. If you are in any way dissatisfied with the goods you have ordered for any reason, we will give you a full refund, provided that you return them to us unused with original labels and packaging, including proof of purchase within 28 days. (* Unfortunately for health & hygiene reasons we are unable to exchange or refund swimwear products unless the hygiene strips and tags are still in place)
WHEN WILL I BE REFUNDED?You'll receive an email to confirm when we have received the item at the warehouse. This shouldn't take longer than 28 days from the day that you returned the item back to us. Note: Unfortunately we can only accept returns of products purchased via the website. If you have purchased goods through one of our stockists or dealers, please arrange your return with them directly.
TO RETURN ITEMS:A returns form is included in your parcel. This slip is your proof of purchase. Please complete the returns form and enclose it with the goods you are returning to: Regatta Ltd,
Poole Hall Road,
Please note, when sending a return, the parcel and postage cost are your responsibility. Therefore we recommend that you request a proof of posting certificate available from your local Post Office free of charge.
FAULTY ITEMSCustomers can return faulty goods for a full and complete refund. We will arrange this return. If you return via another provider Regatta will not be responsible for mis-use of the returns procedure when returning goods (faulty or otherwise) back to us. The refunded cost of returning goods to us can only be guaranteeed when agreed with our Customer Services in advance. If your item is faulty please call the Customer Service team on 0161 866 0486, they are available from 8.00am-8.00pm Monday to Friday, and will try to resolve the problem as quickly as possible.
WILL I GET BACK THE ORIGINAL POSTAGE AND PACKING CHARGES THAT I PAID IF I CANCEL MY ORDER?If you are in the European Union and you cancel your order within fourteen days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. You need to notify us within the 14 day cancellation period via written communication to comply. The item then must be returned within 14 days from this notification. Please use this link if you wish and fill in relevant details - http://www.regatta.com/cancellation-form If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have 28 days to return your goods and receive a refund for the cost of the goods).
Returns to a My Hermes LocationFind your Local Hermes Location
ARRANGE COLLECTION FROM YOUR HOME OR DROP THE PARCEL OFF AT A NEARBY MYHERMES LOCATION.
EASY TO CHOOSE
- 1. Fill out the returns section on the front of your delivery note
- 2. Package your parcel securely with the delivery note inside, making sure that you've removed the original address label
- 3. Your collection from your home or drop off your parcel at a nearby myHermes location.