Help
Arrange a return
Reason for return?
Where was the item purchased?
When was the item purchased?
Is the item an Isotex product?
Was the item purchased in the last 3 years?
When was the item purchased?
Is the item an Isotex Product?
Was the item purchased in the last 3 years?
Contact Us
We are sorry to hear there's a problem with your product. Please contact us so we can assist with the return of the item.
Unfortunately the product cannot be returned
Unfortunately the product cannot be returned as the guarantee period has ended.
Please visit a store
Please visit one of our stores with proof of purchase for a refund.
Where was the item purchased?
When was the item purchased?
Please visit a store
Please visit one of our stores with proof of purchase for a refund.
Unable to Exchange
Our store is unable to arrange an exchange as the returns period has ended.
When was the item purchased?
Returns period has ended
We are unable to arrange an exchange as the returns period has ended
How would you like to return the item?
Courier Return
Drop the parcel off at a nearby location at your convenience.
Process Of Return
- Fill out the returns section on the front of your delivery note
- Package your parcel securely with the delivery note inside, making sure that you've removed the original address label
- You just need the web order reference shown on the packing note and also your order confirmation.
Courier Faulty Return
We are sorry to hear there's a problem with your product. Please contact us us so we can assist with the return of the item.
Simply complete the returns form included in your parcel* then click ‘Arrange a Return’ at the top of this page and follow the instructions. If you no longer have this form, please simply include a cover letter with your name, order reference and details of item(s) being returned.
If you no longer have this form, please simply include a cover letter with your name, order reference and details of item(s) being returned.
We're sorry if you have received a faulty item - please contact us to arrange a full refund.
If your item was discounted using a promo code, you will be refunded the price paid after discount for that specific product.
You will receive your refund within 14 days of the returned item being collected by the courier. We will email you once your refund has been processed. If you have not received your refund after 14 days of returning your item, please contact us.
For orders paid for with a credit/debit card, your card will not be charged for the cancelled item and any pending funds released within 10 working days.
If paying by PayPal, a refund will be processed for the cancelled item within 48 hours.
If you would like to exchange an item purchased from us online, please return it to us for a refund and then simply place a new order for the replacement. For purchases made in store, please return to any of our stores with your receipt or proof of purchase within 30 days.
If you are in the European Union and you cancel your order within fourteen days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations.
Please click here to notify us and fill in all relevant details
All of our products have a link to our size guide to help you choose the perfect size. You can also click here for more information on sizes and types of garment fit.
Please return your item unused and in its original condition (including all labels and tags intact) with proof of purchase within 30 days, and we’ll give you a refund as long as your returned product meets our terms and conditions. Please complete the returns form included in your parcel - if you no longer have this form, please simply include a cover letter with your name, order reference and details of item(s) being returned.
Exceptions:
- Products you received over 30 days ago
- Products that have been opened or are unsealed (other than where necessary to inspect)
- Products without original packaging or labels
Products that cannot be returned for hygiene reasons:
- Swimwear
- Lingerie, briefs and stick-on bras
- Personal care products
Exchanges
If you would like to exchange an item purchased from us online, please return it to us for a refund and then simply place a new order for the replacement. For purchases made in store, please return to any of our stores with your receipt or proof of purchase within 30 days.
Product Guarantees:
All of our Regatta products come with a 12 month guarantee; however our Isotex products have a 3 year guarantee on apparel and a 2 year guarantee on Footwear. Our Isotex fabric is waterproof, breathable and windproof to keep you dry and comfortable in the Great Outdoors! We’re so sure it will offer you ultimate protection that we offer a 3 year Guarantee with all our Isotex products. In the unlikely event of a fault developing with an item you have purchased directly through the website, please contact us directly . We review the fault with you and offer a full refund for all faulty items purchased from our website . We do not offer a monetary refund unless purchased directly from ourselves via the website.
In the unlikely event of a problem and you purchased through a 3rd party retailer, please return any product within 12 months together with your receipt, to the retailer from whom it was purchased.
This excludes damage caused by misuse, abnormal wear and tear, accidents, alterations, improper care of product, also if product is not used for its recommended purpose.
This guarantee applies only to the original purchaser and does not affect your statutory rights.
Returning your full order:
If you are in the European Union and you cancel your order within fourteen days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations.
You need to notify us within the 14 day cancellation period via written communication to comply. We accept email communication as notification
Please use this form to notify us and fill in all relevant details:
You will receive your refund within 14 days of the returned item being collected by the courier. We will email you once your refund has been processed.
If you have not received your refund after 14 days of returning your item, please contact us.
Stock cancellations:
During busy periods certain items might sell out before our systems have caught up. If this has happened, we will notify you of any cancellations within 3 working days of placing your order.
For orders paid for with a credit/debit card, your card will not be charged for the cancelled item and any pending funds released within 10 working days. If paying by PayPal, a refund will be processed for the cancelled item within 48 hours.